Last updated: 2026-07-26
Subscription payments are currently processed manually (bank transfer, JazzCash, or Easypaisa), reviewed and confirmed by our team rather than an automated payment gateway. This policy explains how refunds and cancellations work under that process.
New accounts start on a free trial. You are not charged anything during the trial, and no payment is required to try the Service.
When you submit a payment for review, we verify it against the reference/receipt you provide. If we cannot verify a payment (e.g. incorrect reference, amount mismatch), we will reject the claim and let you know the reason so you can resubmit or contact us. No subscription time is deducted for a rejected claim.
You may stop paying at any time; your account will remain active until the end of the period already paid for, then move to an expired state (your data is preserved, not deleted). You can reactivate later by submitting a new payment.
Because billing periods are short (30 days) and payment is manually verified before activation, payments are generally non-refundable once a period has started. If you believe you were charged in error, such as through a duplicate submission, contact us at info@venuebooking.com within 7 days and we will review it in good faith.
Your business data is not deleted when a subscription lapses. You can export a full backup at any time from Settings, whether your account is active or expired.
This policy is governed by the laws of Pakistan, the same jurisdiction as our Terms of Service.
For any billing question, contact info@venuebooking.com. See also our Terms of Service.